Asset Protection Associate (Part-Time)The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.The Asset Protection Associate is located at the AG Retail Flagship Chicago location and reports directly to the Retail Asset Protection Manager. This position is responsible for maintaining a safe environment for American Girl customers and employees, as well as safeguarding company assets. The individual we seek must be able to multi-task, have outstanding communication skills, and exhibit a high level of compassion and understanding while maintaining a professional detachment.Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.Provide external and internal customer service in a positive, friendly, and professional business manner and the skill set to diffuse escalated situations.Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.Serve as a safety mentor for store employees, lead by example.Must be available to work evening, overnight, weekend, and holiday shifts.One to two years of loss prevention, law enforcement, criminal justice, military, or security experience, preferred.State specific license, if applicable.Working knowledge of Microsoft Word, Excel, and Outlook Software programs, preferred.Demonstrated ability working with a broad and diverse work force and customer base, including working with children, preferred.
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